PNTours Group Contract

Your contract will be with PNTours, a Jordanian tour operator, license no 100012942 at the Ministry of Tourism & Antiquities. PNTours is a member of the Jordan Tourism Board and ASTA.

Confirmation

PNTours requests the following information for the reservation:

• Name of individuals.

• Number of guests, number of hotel rooms, specify type of rooms and features (i.e. smoking or non-smoking, handicapped, suite, twin, double rooms…etc.).

• Meal plan.

• Arrival and departure time (flight details).

• Special requests.

Amendment:

Any amendment made to the original booking is subject to availability. If the full payment has been received, and/or voucher has been issued, NO administrative fees will be charged.

Payment policy:

PNTours requires a deposit of 25 % of the total payment within 7 days of your booking. Deposits can only be made by bank or you may send via Western Union or by credit cards (Visa or Master card). Balance of payment had to be done upon arrival before check in.

Mode of payment:

Overseas advance payment can be made through telegraphic / wire transfer to our bank or through mail authorization through Master/Visa credit card. Upon arrival in Jordan, the payment can be made through currency notes or through Master/Visa/American Express credit card. In case of payment through credit card, the bank /administrative charges - as applicable - will be levied over the total amount. Our bank details are:
Name of the Beneficiary: PNTours - Jordan
Name of the Bank: Arab Bank – Wadi Musa Branch
Bank Address: Al Shaheed Str. (P.O. Box 50), 71810 Wadi Musa
Account No.: 0124 44644-0/510
Currency: US Dollars
Swift Code: ARABJOAX100


Payment by Credit Card Requirements:

If you want to pay by credit card, the following documents are required to enable our accountant to charge your credit card for the agreed services:

• A copy of your passport.

• A copy of both sides of your credit card with your own signature.

• An authorization letter to PNTours allowing the withdrawal of the required amount from your credit card with original signature (same one should appear in your credit card and passport).

These documents should be received by fax or e-mail, otherwise we won't be able to proceed with your request.


Cancellation policy for FIT:

Cancellation should be received in written form. The following cancellation fees will apply:

If we receive notice of your cancellation between 30 and 45 days before departure you will lose 50% of the cost of your holiday.
If we receive notice of your cancellation between 22 and 29 days before departure you will lose 75% of the cost of your holiday.
If we receive notice of your cancellation between 8 and 21 days before departure you will lose 90% of the cost of your holiday.
If we receive notice of your cancellation 7 days or fewer before departure you will lose 100% of the cost of your holiday.
No refund will be made for no show and any accommodation, transportation, sight seeing, meals or service not utilized by any person after the tour has begun.

Accommodation:

Unless otherwise stated, generally it is based on two persons sharing a room (twin sharing). Room for single occupant is available with a supplement. Hotels are named as an indication/guide of category and rooms may be reserved at similar establishments. Published prices are based on tariff and other costs prevailing at the time of printing, and are subject to change without notice.

Child policy:

• Children below 2 years of age: free when sharing parents' room.

• Children below 12 years of age: 25-50% discount when sharing parents' room (no extra bed). Exact discount depends on your booked accommodation.

• Children of 12 years and above are considered as adults.

Insurance:

Excluded. PNTours advises all clients to insure themselves and their belongings.

Passport & Visas:

Passengers are responsible in ensuring that they are in possession of the correct travel documents upon departure. All travelers must carry a valid passport and appropriate visa if requested. Please check with PNTours or the nearest consulate office for information concerning visa.

Liabilities:

• All itineraries given by PNTours are sample and guideline of a tour, intended to give you a general idea of the trip and its schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc may dictate changes to itinerary either before the tour or while on the trail. PNTours reserves the right to change any schedule for the best interest of the trip participants' safety, comfort & general well being.

• Our rates are based on the prevailing rates as negotiated by us with the hotels and transportation companies etc. Hotels and transportation companies retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by PNTours according to the modifications. All hotel bookings are based on usual check in (3 PM) and check out time (12 noon) of the hotels.

• PNTours shall not be responsible for any delays and alterations in the program or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closure or any untoward incidents.

• PNTours shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of God, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.

• PNTours do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage and personal property/s at all times are at the client's risk.

• PNTours reserve the right at any time by giving the notice in writing to cancel this agreement, should the 2nd party fail to fulfill the terms and conditions.

Complaints:

Should there be a cause for complaint whilst on holiday, then this must be brought to the attention of the management who will do their best to rectify the situation. However, if no action on such nature taken by you whilst on holiday, but later write a letter of complaint upon return to home country, regret that this letter of complaint will not be entertained. However, should the complaint brought forward in person remain unsolved by the supplier, then a follow up letter on the complaint should be made in writing to PNTours within 28 days of the completion of the holiday.